Getting Started

How do I report a problem?
If you ever need to report any issue, please contact us at: help@playphone.com or (877) 234-5321
Wed, 18 Mar, 2020 at 12:52 PM
Why do I see some games that allow me to download and some can only play in browser?
Majority of the games in PlayEdge Games are downloadable. However, there are a number of games that can only be played in your web browser. These games are ...
Wed, 18 Mar, 2020 at 12:39 PM
I am stuck on the game, can I contact customer support to help me with it?
Absolutely! Our representatives are here to help anytime you need. If you need further assistance, please email our support team at help@playphone.com or ca...
Wed, 18 Mar, 2020 at 12:40 PM
I downloaded and installed the games, but I can not play the game
We strive to make sure all games in the store are compatible with all devices. However, in rare instances there may be some games that are only compatible f...
Wed, 18 Mar, 2020 at 12:49 PM
Will my downloaded games disappear after I unsubscribe?
The game will remain on your device until you choose to uninstall it.  If you decide to cancel or unsubscribe from your membership, you will lose all access...
Wed, 18 Mar, 2020 at 12:50 PM
Can I play the games without wifi or data?
Some games allow you to play without using WiFi or cellular data. This solely depends on the game and developer(s).  However, majority of the games may requ...
Wed, 18 Mar, 2020 at 12:51 PM